


<p class="TemplateInformation" style="margin-left:.25in;text-align:justify;
text-indent:.25in"><span lang="EN-GB" style="mso-ansi-language:EN-GB"><o:p>&nbsp;</o:p></span></p>

<p class="MsoNormal" style="text-indent:.2in"><span lang="EN-GB" style="font-family:
Wingdings;mso-ascii-font-family:&quot;Times New Roman&quot;;mso-hansi-font-family:&quot;Times New Roman&quot;;
color:red;mso-ansi-language:EN-GB;mso-char-type:symbol;mso-symbol-font-family:
Wingdings"><span style="mso-char-type:symbol;mso-symbol-font-family:Wingdings">ß</span></span><span lang="EN-GB" style="color:red;mso-ansi-language:EN-GB">----------------------------------------------------------<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB" style="color:red;
mso-ansi-language:EN-GB">*This text should remain in the run book even after
completion*<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB" style="color:red;
mso-ansi-language:EN-GB">Define which roles from supplier and/ or Zurich will
be the recipients of the runbook <o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB" style="color:red;
mso-ansi-language:EN-GB">e.g.:<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1;
tab-stops:list 1.0in"><!--[if !supportLists]--><span lang="EN-GB" style="font-family:
Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:red;
mso-ansi-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><!--[endif]--><span lang="EN-GB" style="color:red;mso-ansi-language:
EN-GB">1<sup>st</sup> / 2<sup>nd</sup>/ 3<sup>rd</sup> level IT support<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1;
tab-stops:list 1.0in"><!--[if !supportLists]--><span lang="EN-GB" style="font-family:
Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:red;
mso-ansi-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><!--[endif]--><span lang="EN-GB" style="color:red;mso-ansi-language:
EN-GB">Developers /DBA/ Middleware <o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1;
tab-stops:list 1.0in"><!--[if !supportLists]--><span lang="EN-GB" style="font-family:
Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:red;
mso-ansi-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><!--[endif]--><span lang="EN-GB" style="color:red;mso-ansi-language:
EN-GB">Change Manager, Release Manager, Incident Manager<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1;
tab-stops:list 1.0in"><!--[if !supportLists]--><span lang="EN-GB" style="font-family:
Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:red;
mso-ansi-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><!--[endif]--><span lang="EN-GB" style="color:red;mso-ansi-language:
EN-GB">Zurich Application owners both IT and Business<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-GB" style="color:red;mso-ansi-language:EN-GB"><span style="mso-spacerun:yes">&nbsp;&nbsp;&nbsp;&nbsp;
</span>----------------------------------------------------------</span><span lang="EN-GB" style="font-family:Wingdings;mso-ascii-font-family:&quot;Times New Roman&quot;;
mso-hansi-font-family:&quot;Times New Roman&quot;;color:red;mso-ansi-language:EN-GB;
mso-char-type:symbol;mso-symbol-font-family:Wingdings"><span style="mso-char-type:
symbol;mso-symbol-font-family:Wingdings">à</span></span><span lang="EN-GB" style="color:red;mso-ansi-language:EN-GB"><o:p></o:p></span></p>

<p class="MsoBodyTextIndent" style="margin-left:.25in;text-align:justify;
text-indent:.25in"><span lang="EN-GB" style="mso-bidi-font-size:12.0pt;
mso-ansi-language:EN-GB"><o:p>&nbsp;</o:p></span></p>

<p class="MsoNormal"><span lang="EN-AU"><o:p>&nbsp;</o:p></span></p>


